• Leading and managing the Community team across multiple sites, monitoring performance to drive execution of both individual and team objectives.
• Direct responsibility for the creation of a community environment and experience; your efforts should ensure that those who work or visit Catalyst feel excited about the space, staff, and community that results in the highest level of satisfaction.
• Design and deliver community initiatives that maximise networking, introductions, and strategic connections among Catalyst tenant companies.
• Building and growing strategic relationships with tenants that leverage further opportunities to help achieve their business objectives including identifying and connecting tenants to additional support at Catalyst through Entrepreneurship and Scaling and Open Innovation.
• Leading regular briefing sessions with the Executive team to maximise any opportunities for community engagement in the wider Catalyst agenda.
• Produce comprehensive reports that allow all Catalyst departments to improve tenant experience and engagement.
• Researching emerging trends and recommending new Catalyst offerings to satisfy tenant needs.
• Identify and develop new opportunities to increase business revenue streams for Catalyst facilities (meeting rooms and gym).
• Develop and implement enhanced communication channels through in-person and digital solutions for on-campus tenants.
• To be the principal lead in the onboarding experience for all new tenant companies.
• Ensure high utilization of the Catalyst App providing excellent operational service, communication and connections for tenants and their employees.
• ​Manage our co-working space including viewings, sign-up, inductions, and day-to-day interactions with co-working community.
• ​Lead the community team in managing the meeting and event space – viewings, bookings, set-ups, audio visual, catering, feedback, and account management up-to and including advising final agreed billing to Finance colleagues. This includes out-of hour events.
• ​Manage our gym facility – viewings, sign-up, inductions, bookings, classes, feedback, and account management up to and including advising final agreed billing to Finance colleagues.
• ​Manage customer experience and feedback process with current Catalyst tenants: who they are, where they might need our support and why they are members, measured by a continual increase in the NPS score.
• ​Work closely with estates and facilities colleagues to achieve joint tenant retention and growth targets.
• ​Create events or live, interactive campaigns to help Catalyst effectively connect with its target audiences in collaboration with the Brand & Marketing team.
• ​Represent Catalyst and actively promote the benefits of working at a Catalyst campus to external audiences.

• Proof of right to work in the UK
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Criteria may be enhanced to aid shortlisting. ​Exceptional candidates who do not meet the criteria may be considered for the role provided they have the necessary skills and experience.